Silk Flower FAQ
HOW LONG DOES DELIVERY TAKE?
Your purchase will be dispatched from our New South Wales warehouse within 24 hours of receiving your online order.
Delivery times depend on where the final destination. Current expected time frames are between 1 – 7 business days.
For non-stock or custom items, delivery time is variable, depending on our production schedule.
WHAT ARE THE DELIVERY CHARGES?
Purchases below $90: $8.90 flat rate to anywhere in Australia.
Purchases above $90: Free delivery to anywhere in Australia.
Delivery charges are calculated per order and will be shown at checkout.
WHERE CAN I VIEW PRICES?
Please check out our online catalogue for product details & pricing. Please click on the individual product thumbnails to see full product information.
DO YOU HAVE A SHOWROOM IN MY AREA?
Silk by Design Australia does not currently have a showroom open to the public. Check out our social media and news section for more info on where and when to find us in the future.
CAN YOU MAKE UP CUSTOM ARRANGEMENTS?
Yes, please contact us with your request and we will be happy to help. Currently, custom orders are subject to a minimum order quantity and production lead time.
WHAT ARE YOUR PRODUCTS MADE FROM?
Although referred to as “Silk’s”, our flowers and greenery are made from a variety of different materials including fabrics, plastics, and natural materials. Our floral arrangements are hand crafted in South Africa by our team of skilled and dedicated florists.
DO YOU OFFER ANY GUARANTEE’S?
Silk by Design will replace any items free of charge where defective workmanship is reported within 48 hours of delivery. While we strive to use the best quality florals available at all times, it should be expected that certain flowers may gradually fade or discolour over time.
Our products are recommended for indoor use only and should be kept out of direct sunlight and protected from extreme cold. Exposure to cold temperatures may cause vases to crack and so should be avoided where possible. Dusty or dirty flowers can generally be wiped or washed with cool water and a very mild detergent.
DO YOU OFFER WHOLESALE PRICES TO THE TRADE?
Yes. For trade applications, please create an account on the website and then submit a traders application.