Returns & Refund Policy

Thanks for shopping with us! If you’re looking to return or exchange your order for whatever reason, we're here to help!

We offer easy returns within 7 days of delivery. You can return your product for an unlimited expiry store credit, or, an alternative product. 

Please note that for change of mind returns you will be required for pay for the return postage.

The following exceptions to our return and refund policy:

• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of damage or dirt.
• Once a Floral Diffuser product has been opened, it is no longer returnable.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return
2. Print the prepaid return shipping label that you will receive by email
3. Send all items back to us using the label provided

FAQ’s:

• How long will it take to receive my refund, replacement product, or store credit

We will process your refund/store credit/replacement within 7 days of receiving the returned item.

• Who pays for the return shipping fees?

If the return is based on change of mind, you will need to pay for the return postage. If the item arrived damaged, return postage will be on us.

 

Please send us an email to info@silkbydesign.com.au if you have any further questions.