Returns & Refund Policy

Thanks for shopping with us! We want you to love your purchase, but if you need to return or exchange your order for any reason, we’re here to help.

Returns & Exchanges

We offer easy returns within 7 days of delivery.

You may return your product for:

  • An unlimited expiry store credit, or
  • An alternative product of equal or lesser value.

Please note: For change of mind returns, customers are responsible for the cost of return postage.

Order Cancellations

Orders cancelled prior to dispatch will incur a 10% restocking and administration fee, which will be deducted from your refund.

Orders that have already been dispatched cannot be cancelled. You may still return the item under our standard returns policy (excluding shipping costs).

Return Conditions

To qualify for a return, items must:

  • Have all original tags still attached.
  • Be returned in the original product packaging.
  • Show no visible signs of damage, dirt, or use.
  • For hygiene and quality reasons, Floral Diffusers that have been opened are not eligible for return.

How to Initiate a Return

  1. Reply to your order confirmation email and specify which products you would like to return.
  2. We will provide you with a return shipping label by email.
  3. Print the label and send the items back to us.

Refunds, Store Credit & Replacements

We will process your refund, store credit, or replacement within 7 days of receiving the returned item.

Refunds will be issued to your original payment method, less any applicable fees (e.g., cancellation or restocking fees).

Shipping Costs

If your return is due to change of mind, you are responsible for the cost of return postage.

If the item arrived damaged, faulty, or incorrect, we will cover the return postage.

Need Help?

If you have any further questions, please contact us at info@silkbydesign.com.au