Privacy Policy
Silk By Design as a company values your privacy.
We value your trust in us, so we’ve compiled all the information below to show you exactly what data we collect from you and how we use that data to deliver the best online shopping experience that we can for you. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@silkbydesign.com.au This privacy policy applies to all information collected through the various platforms – our Website: https://silkbydesign.com.au; Email: info@silkbydesign.com.au and our social media platforms, namely – Facebook, Instagram and LinkedIn; and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites”). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
Table of contents
WHAT INFORMATION DO WE COLLECT? HOW DO WE USE YOUR INFORMATION? WILL YOUR INFORMATION BE SHARED WITH ANYONE? DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? DO WE USE GOOGLE MAPS? HOW DO WE HANDLE YOUR SOCIAL LOGINS? IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY? WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES? HOW LONG DO WE KEEP YOUR INFORMATION? HOW DO WE KEEP YOUR INFORMATION SAFE? DO WE COLLECT INFORMATION FROM MINORS? WHAT ARE YOUR PRIVACY RIGHTS? DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? DO WE MAKE UPDATES TO THIS POLICY? HOW CAN YOU CONTACT US ABOUT THIS POLICY?
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us In Short: We collect personal information that you provide to us such as name, email address, phone number, passwords and security data, payment information, and social media login data, where you are residing and the messages and queries that you send onto us. We collect personal information that you voluntarily provide to us when you fill in a contact form, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites (such as posting messages on our online platforms or entering competitions, contests or giveaways) or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we collect can include the following: Name and Contact Data. We collect your first and last name; email address; phone number; country and suburb that you are residing in and choosing to distribute in. Credentials. We collect passwords, password hints, and similar security information used for authentication and account access. Payment Data. Our third party apps collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions. Social Media Login Data. We provide you with the option to register using social media account details, like your Facebook. If you choose to register in this way, we will collect the Information described in the section called “Social Logins.” All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information. Information automatically collected
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our websites. We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.
OUR COOKIES POLICY:
Session cookies – These cookies are temporary and expire once you leave the site. These cookies are used mainly to hold the items in the basket while you as the user are shopping online. They are stored in the browser’s memory just until the browser is closed. These types of cookies are used to power e-commerce shopping carts, to control the page elements shown to you as the user during a single multi-page visit to a website, and for other short-term storage purposes. Persistent cookies – They enable our websites to remember who you are and your preferences within our websites. These cookies aren’t deleted from your browser once you end a session on our website. These are deleted every 12 months. These cookies are the ones holding data such as login details, contact info, account numbers, so that you don’t have to type them in every time you use the site. They are longer-term cookies that are tagged by you with an expiration date. They are returned to you every time you visit the site that issued the cookie or view a site that contains a resource (such as an ad) issued by the original cookie issuer. In this way, persistent cookies can track your activity not only on the site that issued the cookie but also on any site that includes a resource issued by the same site. When you click “Remember Me” or a similar option when logging into an online account, a persistent cookie is used to store your login information on your browser. Strictly necessary cookies – These are cookies which are needed for our websites, applications or services to function properly, for example, these cookies allow you to access secure areas of our website. Web beacons and parameter tracking – We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products or services purchased. These web beacons collect limited information which does not identify particular individuals. HOW DO WE USE YOUR INFORMATION? In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive: To facilitate account creation and logon process (with your Consent). If you choose to link your account with us to a third party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See the section below headed “Social Logins” for further information. To send you marketing and promotional communications (for Business Purposes and/or with your Consent). We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the “Your Privacy Rights” below). To send administrative information to you for Business Purposes, Legal Reasons and/or possibly Contractual. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies. Fulfil and manage your orders (for Contractual reasons). We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Sites. To post testimonials (with your Consent). We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please email us on info@silkbydesign.com.au and be sure to include your name, testimonial location, and contact information. Deliver targeted advertising to you (for our Business Purposes and/or with your Consent). We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness Administer prize draws and competitions (for our Business Purposes and/or with your Consent). We may use your information to administer prize draws and competitions when you elect to participate in competitions. Request Feedback (for our Business Purposes and/or with your Consent). We may use your information to request feedback and to contact you about your use of our Sites. To protect our Sites (for Business Purposes and/or Legal Reasons). We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention). To enable user-to-user communications (with your consent). We may use your information in order to enable user-to-user communications with each user’s consent. To enforce our terms, conditions and policies (for Business Purposes, Legal Reasons and/or possibly Contractual). To respond to legal requests and prevent harm (for Legal Reasons). If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfil business obligations. We only share and disclose your information in the following situations:
- Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Sites. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you. [See our Cookie Policy for further information]
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
- Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
- With your Consent. We may disclose your personal information for any other purpose with your consent.
- Other Users. When you share personal information (for example, by posting comments, contributions or other content to the Sites) or otherwise interact with public areas of the Site [or App], such personal information may be viewed by all users and may be publicly distributed outside the Site [and our App] in perpetuity. [If you interact with other users of our Sites and register through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity.] Similarly, other users will be able to view descriptions of your activity, communicate with you within our Sites, and view your profile.
In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
DO WE USE GOOGLE MAPS?
In Short: Yes, we use Google Maps for the purpose of providing better service. Our website uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. [By using our implementation of the Google Maps APIs, you agree to allow us to gain access to information about you including personally identifiable information (such as usernames) and non-personally identifiable information (such as location). For a full list of what we use information for, please see the previous sections titled “Use of Your Information” and “Disclosure of Your Information.” [You agree to allow us to obtain or cache your location. You may revoke your consent at any-time.] [We use information about location in conjunction with data from other data providers.] [The Maps APIs that we use store and access cookies and other information on your devices. If you are a user currently in the European Union, please take a look at our EU User Consent Policy, which can be found at this link: https://www.google.com/about/company/user-consent-policy/
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our websites using a social media account, we may have access to certain information about you. Our Sites offers you the ability to register and login using your third party social media account details (like your Facebook login). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public. [If you login using Facebook, we may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.] We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Sites. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own. Our servers are located in Australia. If you are accessing our Sites from outside the Australia, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “Disclosure of Your Information” above), in the Australia. If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law. European Commission’s Standard Contractual Clauses: Such measures implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers, which require all such recipients to protect personal information that they process from the EEA in accordance with European data protection laws (our standard contractual clauses can be provided upon request). We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites. The Sites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Sites. You should review the policies of such third parties and contact them directly to respond to your questions.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 1 year – the period of time in which you have an account with us/90 days past the termination of your account. When we have no ongoing legitimate business need to process your personal information, we will delete it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: [In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information.] You may review, change, or terminate your account at any time. [In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please contact us at info@silkbydesign.com.au. We will consider and act upon any request in accordance with applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal. If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html Account Information You may at any time review or change the information in your account or terminate your account by: Logging into your account settings and updating your account or contacting us using the contact information provided below: info@silkbydesign.com.au Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements. Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us on info@silkbydesign.com.au. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us and send to info@silkbydesign.com.au If you are under 18 years of age, reside in California, and have a registered account with the [Sites/ Facebook Application], you have the right to request removal of unwanted data that you publicly post on the [Sites/ Facebook Application]. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the [Sites/ Facebook Application], but please be aware that the data may not be completely or comprehensively removed from our systems.
DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws. We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions about this policy, email us on info@silkbydesign.com.au